Terms of Service

By creating an account, accessing, or using the Clivora platform (the "Service"), you agree to be bound by these Terms of Service (the "Terms"). If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization.

If you do not agree to these Terms, you must not use the Service.

Clivora is a software-as-a-service platform that enables healthcare professionals and organizations to manage day-to-day clinical and administrative operations, including:

• Patient management and demographics
• Appointment scheduling
• Electronic medical records and clinical notes
• Lab orders and results
• Prescriptions
• Payments, invoices, and billing
• Reports and analytics
• Multi-tenant organizations with role-based access control

Clivora is a software platform. It does not provide medical advice, diagnosis, or treatment.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized access.

• Each user must have their own individual account; account sharing is prohibited.
• You must provide accurate and complete information when creating an account.
• Organization administrators are responsible for managing roles and permissions of users within their organization.

The Service is offered under subscription plans with different feature limits and pricing. By purchasing a subscription, you authorize us to charge the applicable fees to your payment method on a recurring basis until cancelled.

• Fees are billed in advance and are non-refundable except where required by law.
• Plans renew automatically at the end of each billing cycle unless cancelled.
• We may change pricing with at least 30 days' notice prior to the next renewal.
• If payment fails, we may suspend or downgrade your access until the balance is settled.

You agree not to misuse the Service. In particular, you must not:

• Upload or transmit unlawful, infringing, or harmful content.
• Attempt to gain unauthorized access to the Service or other accounts.
• Interfere with or disrupt the integrity or performance of the Service.
• Use the Service to send unsolicited communications or for non-medical commercial purposes outside its intended scope.
• Reverse-engineer, decompile, or attempt to extract source code, except where expressly permitted by law.

You retain all rights, title, and interest in and to the data you and your users upload to the Service, including patient records ("Customer Data").

You grant Clivora a limited license to host, process, transmit, display, and back up Customer Data solely for the purpose of providing and improving the Service, and as instructed by you. We do not sell Customer Data and we do not use it to train third-party models.

The Service may integrate with third-party providers (for example payment processors, email delivery, cloud infrastructure, and analytics). Your use of those services is subject to their own terms and privacy policies. We are not responsible for third-party services we do not control.

We strive to provide a reliable Service but do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to scheduled maintenance, infrastructure incidents, or events beyond our reasonable control. We will use commercially reasonable efforts to minimize disruption and notify you of significant maintenance windows.

You may cancel your subscription at any time from within your account or by contacting support. We may suspend or terminate your account if you materially breach these Terms, if your payment is overdue, or if required by law.

On termination, we will make Customer Data available for export for a limited period and then delete it in accordance with our retention schedule.

The Service is provided "as is" and "as available" without warranties of any kind, except those that cannot be excluded by law.

To the maximum extent permitted by applicable law, Clivora and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Our total aggregate liability arising out of or related to the Service will not exceed the fees you paid to us in the twelve (12) months preceding the event giving rise to the claim.

These Terms are governed by the laws of the jurisdiction in which Clivora is established, without regard to its conflict-of-laws principles. Any disputes will be resolved by the competent courts of that jurisdiction, unless mandatory consumer-protection laws of your country provide otherwise.

We may update these Terms from time to time. When we make material changes, we will notify account administrators in advance through the platform or by email. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

If you have questions about these Terms, contact our team at the email address listed in the contact section below.